Knowing how to deal with websites is something you have to practice and learn. There will always be folk out there who can look at a laptop, make a few stabbing keystrokes and hey presto, their information is coming up in front of them. Others amongst us are perpetually struggling to find out what they need. Sighs of exasperation and steam coming from the operator. Making enquiries online can be simplified but you need to know what you are actually looking for. A few tentative checks on the search enging pages will come up with a few ideas. Knowing which to open and follow up take time to register and recognise the useful information from the chaff of junk that is fed to us. Education in anything to do with e-learning and online training courses will always be worth taking up and a good use of spare time.